e-Engagement
SinoNova Hospitality Presents e-Engagement

For many years we have provided services to customers relating to organizational culture and leadership. We now find ourselves evolving to work in exciting new ways that  are derived from the thought "What gets measured gets managed." e-Engagement is effective, easily implemented . It focuses on and helps leadership focus on the right things.

The Customer e-Engagement

An Increase in customer satisfaction and customer loyalty leads to improved customer retention, repeat business and new customers generated by the referrals of existing loyal and satisfied customers.
  • Identify areas of primary importance to the customer
  • Develop questions that enable measurement of the organizations ability to meet and exceed customer expectations in these critical areas
  • Develop and implement effective and customer friendly method of soliciting customer input
  • Collect customer input
  • Produce regular and ongoing analysis of  customer input clearly identifying areas of strength and areas of weakness
  • Develop implementable actions to capitalize on strengths and correct weaknesses
The Employee e-Engagement

Increased employee satisfaction and loyalty will directly correlate to improved customer retention, increased repeat business and new customers generated by the referrals of existing loyal and satisfied customers.
  • Develop questions that enable measurement of the organizations ability to meet and exceed employee expectations in these critical areas
  • Create effective and employee friendly method of soliciting employee input
  • Collect employee input
  • Produce annual or semiannual  analysis derived from employee input clearly identifying areas of strength and areas of weakness
  • Develop implementable actions to capitalize on strengths and correct weaknesses
e-Engagement 360 Degree Feedback

360 degree feedback allows individuals to understand how their effectiveness as an employee, coworker, or staff member is viewed by others. It provides feedback that is based on behaviors that other employees observe and enables participants to increase their effectiveness and contributions to the organization.
  • Identify areas which have significant impact on employee effectiveness
  • Develop questions that enable measurement of how an individual is perceived by other "groups" in these critical areas
  • Develop and implement effective and employee friendly method of soliciting employee input
  • Collect employee input
  • Produce annual analysis derived from employee input clearly identifying, for participating individuals,  areas of strength and areas of weakness
  • Develop actions that enable participating individuals to capitalize on strengths and correct weaknesses
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